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PRIVACY POLICY


 Your privacy is important to us here at LQ Planet Ltd!

We will only ever use your information for the purposes stated that you agree to when you provide your information to us.

These purposes include, and will be specified when you give us your data;

  • adding you to our marketing email newsletter list to send you marketing, newsletter and Your Best Self Magazine related emails and information,
  • process payments for products you have ordered,
  • save your details to allow you access to a product wishlist as set up by you,
  • &/or store information to keep a register of the benefits and points you have received via Your Best Self-loyalty programme as set up by you.
  • send you products you have ordered.
  • User data via Google Analytics and Facebook Pixel. See Cookie Policy section below.

You can access your information at any time by logging into your Your Best Self VIP account, Your Wishlist or by contacting us at hello@lqplanet.com.

We use the products and services of other companies to help us provide you with the best possible service and user experience both on our website and via our mailing list. These companies may have access to your data in order to provide you with these services.

We are happy to announce that they are all also making efforts to become GDPR approved. You can review their privacy policies below:

We will keep a record of your data for the purposes as decided by you until you choose to remove it.

We encourage you to further familiarize yourself with our privacy policy and check back regularly to keep up to date with any changes.

If you're not sure what cookies are or why people use them this website explains it wonderfully: cookiesandyou.com

 

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 

Email marketing: With your permission, we may send you emails about our store, new products, and other updates. It will not be used for any unauthorized purpose or disclosed without your consent (unless permitted by law). We use MailChimp for our email address management and message sending service provided by The Rocket Science Group, LLC.

Loyalty Programme: With your permission, we keep a record of your details as listed above to allow you to participate in our loyalty program by earning LQ Jewels & exchange them for rewards. The loyalty program is hosted by Intercom Inc. which is a User database management service provided by Intercom Inc. Intercom can also be used as a medium for communications, either through email, or through messages within our product(s).

Our website also uses Google Analytics which is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

This website also uses Facebook Pixel ID to track browsing activity in order to serve you better advertising. 

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information, such as your name, email address &/or birth date, for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

Consent for Facebook Pixel ID is sourced from your device's settings

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, please Contact Us. You will also see an unsubscribe option at the bottom of every email you receive from us.

To opt out of Facebook Pixel ID you will need to update the settings on your device.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.


Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.


SECTION 5 - THIRD-PARTY SERVICES


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

This website also uses Facebook Pixel ID to track browsing activity in order to serve you better advertising. To opt out you will need to update the settings on your device.

MailChimp is an email address management and message sending service provided by The Rocket Science Group, LLC for the purpose of managing contacts and sending messages. For this purpose, we may collect your name, birthday and email address.

MailChimp OAuth is a registration and authentication service provided by The Rocket Science Group, LLC and is connected to the MailChimp service for the purpose of registration and authentication. For this purpose, we may collect your name, birthday and email address.

The MailChimp widget is a service for interacting with the MailChimp email address management and message sending service provided by The Rocket Science Group LLC for the purpose of interaction with data collection platforms and other third parties. We may use this service. Personal data tht may be collected via this service include email addresses, cookies, usage data and your first and last name.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

When you click social media links such as Facebook Inc., Pinterest, Instagram and Twitter personal data may be collected via cookies and usage data for the purpose of interaction with external social networks and platforms.

The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

The Pinterest “Pin it” button and social widgets are services allowing interaction with the Pinterest platform provided by Pinterest Inc.

The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.

The Instagram button and social widgets are services allowing interaction with the Instagram social network provided by Instagram, Inc.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


COOKIES

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

Here is a list of the cookies we use on our page:

Adjust this part of the page according to your needs. Explain which cookies you usein plain, jargon-free language. In particular:

  • their purpose and the reason why they are being used, (e.g. to remember users' actions, to identify the user, for online behavioural advertising)
  • if they are essential for the website or a given functionality to work or if they aim to enhance the performance of the website
  • the types of cookies used (e.g. session or permanent, first or third-party)
  • who controls/accesses the cookie-related information (website or third party)
  • that the cookie will not be used for any purpose other than the one stated
  • how consent can be withdrawn.

Example:

A number of our pages use cookies to remember:

  • your display preferences, such as contrast colour settings or font size
  • if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
  • if you have agreed (or not) to our use of cookies on this site

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Cookies we use

Here is a list of Shopify cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information Contact Us.

Adrianne Jerrett; Privacy Compliance Officer